Terms and Conditions of Use

The following is an explanation of the Living Stream Ministry Online Bookstore, its content, and policies related to its use.

Online Bookstore Content

The basic content of the Living Stream Ministry Online Bookstore is a selection of titles published by Living Stream Ministry (LSM) from the ministry of Watchman Nee and Witness Lee.

Shipping Policy

All items in an order are shipped to the provided shipping address by the next business day from our location in Anaheim, CA. Each customer is responsible to provide a full and accurate shipping address on an order. LSM is not responsible for packages that are not delivered due to incorrect addresses provided by a customer. If a shipment is returned to LSM as undeliverable or unclaimed, we will contact the customer for instructions on how to proceed with the order. If the order is to be reshipped, the customer will need to provide an accurate address and pay shipping charges a second time. However, if the order is canceled, LSM will refund the cost of the order minus the cost of Shipping and Handling both ways (Please note that all orders returned to LSM may incur shipping charges assessed to LSM).

Return Policy

Purchased books can be returned within 90 days of placing an order, provided that the books are returned in resalable condition. As soon as LSM receives returned books in the proper condition, a refund for the price of the returned books is issued. However, please note that the customer returning the books will be responsible for paying shipping charges both ways. In the case that a customer receives a defective book, LSM will replace the defective item at no further cost to the customer.

There are no returns or refunds for the purchase of CDs, MP3 files or cassette tapes. We only exchange such products if they are defective.

Security Policy

LSM takes information security seriously and uses reasonable administrative, technical, physical, and managerial measures to protect your personal information from unauthorized access. For instance, we utilize Secure Sockets Layering, an industry-standard protocol for certain of your transmissions to us, in order to encrypt information sent to us through the registration and sign up processes.

Privacy Statement

We receive and store personal information such as your first and last name, user name, password, method of payment, last 4 digits of your payment account, your email address, and country as well as details related to content you purchase on our service. We do not disclose any personal information for any purpose.

Secure Check Out

LSM offers secure check out via Authorize.Net® and PayPal®.

Credit card transactions handled by Authorize.Net® use Authorize.Net’s Direct Post Method (DPM) to collect and store your payment details on Authorize.Net’s secure server. No credit card or electronic check details are collected or stored on LSM web pages or servers. Authorize.Net, a CyberSource company, is compliant with the Payment Card Industry Data Security Standard ("PCI DSS") as a Level 1 service provider. CyberSource has been compliant with PCI DSS since its inception in 2002. PCI DSS is the bankcard industry’s most stringent security standard.

Customers also have the option to pay with PayPal®, a service that enables you to pay, send money, and accept payments without revealing financial details. In this case, you will be redirected to PayPal’s website to authorize payment of your order. Once authorized, PayPal will confirm payment using Instant Payment Notification (IPN) and the order will be completed.

Last updated: January 9, 2015